Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote states dimensions and thickness in millimetres for each format, the base compound specification and its stay-put rating on the customer’s stated desk surfaces, the flatness behaviour (fabric mats are specified to relax flat within approximately one day of unrolling; leather pads are never shipped rolled and travel flat in rigid packaging), the edge construction (stitched hems as standard on fabric mats, die-cut edges on felt), and the branding method matched to the material (dye-sublimation into fabric, debossing or blind embossing on leather and PU, embroidery or applied leather patches on felt — surface printing onto felt is not offered); artwork, die-lines, sizes, base specifications and set contents are held against the customer’s account so that seasonal counter-mat changes and rolling onboarding reorders match the runs they join, with any colour, weave or hide match limitation confirmed before production rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.